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Your computer must meet the minimum technical specifications outlined below to work with HEIF or HEVC media files.
| Operating system | Minimum requirement |
| Windows | Windows 10 version 1809 (x64bit) (build 10.0.17763) or higher. Windows 8.1 is not supported. |
Install below mentioned extensions from Microsoft Store on your system:
| Extension | URL | Price |
| HEIF Image Extensions | https://www.microsoft.com/en-us/p/heif-image-extensions/9pmmsr1cgpwg?activetab=pivot:overviewtab | Free download |
Before installing the HEVC extension, check if it is already installed in your machine. To check,
1. Go to Settings >Apps.
2. Search for HEVC Video Extension.
If the extension is not installed, use the link provided below to install it.
Note:
Ensure not to install more than one HEVC video extension in your machine. If multiple HEVC extensions are installed, uninstall both the extensions and install only one.
| Extensions | URL | Price |
| HEVC Video Extensions | $0.99 |
After installation of the extensions, clear your Media Cache Files by following these steps:
Close Elements 2020 (includes Premiere Elements 2020, Photoshop Elements 2020, or Elements Organizer 2020).
Clean the Media Cache by deleting the files present at the location: %appdata%AdobeCommon
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Adobe Premiere Elements 2021.1
| Intel | Requirement: Kaby Lake or later | https://en.wikipedia.org/wiki/Intel_Graphics_Technology |
| Nvidia | Accelerated HEVC decoding is supported on GTX750SE, GTX950, GTX960, GTX980Ti, GTX Titan X, and all 10xx and 20xx cards and newer. | https://en.wikipedia.org/wiki/Nvidia_PureVideo (VP7 generation or newer) |
| AMD | Arctic Islands or newer is required since they have Radeon 4xx series. Specifically UVD 6.3 or newer. | https://en.wikipedia.org/wiki/Unified_Video_Decoder#UVD_6 |